FAQ

  • How do I register my L’amourose product?
  • Please visit the L’amourose homepage and click on the Product Registration link under the Customer Care tab. The website will ask you to enter your product’s serial number and your personal email. The serial number of your L’amourose can be found on the back side of the product’s authenticity card. After you have entered the information the website we will send you an email message confirming your product’s registration.
  • How do I activate my L’amourose warranty?
  • Both the 18 month warranty and Lifetime Quality Guarantee are activated when you register your L’amourose product.
  • What does the 18 Month Warranty cover?
  • The 18 month warranty covers your L’amourose for all manufacturing defects up to 18 months after the production date. During this period you may file a claim and receive a replacement piece of the same model free of charge. If you do experience problems, please contact our customer service department at customercare@lamourose.com. Please include the model and model serial number found on the authenticity card.
  • What is the Lifetime Quality Guarantee?
  • L’amourose’s Lifetime Quality Guarantee covers your product after the expiration of the 18 month warranty. This guarantee grants eligible owners a 50% discount off their purchase of a new product at www.lamourose.com. The Lifetime Quality Guarantee is automatically enabled when you register your product on the L’amourose website.
  • What lubricant is best to use with L’amourose products?
  • We strongly suggest you use only water-based lubricants with L’amourose products. Silicone and oil-based lubricants may damage your product’s material. Please also avoid using creams and oils not designed for intimate use. L’amourose will be introducing a lubricant specially formulated to use with its devices.
  • Can I use my L’amourose in the bath?
  • Yes. Your L’amourose product is completely waterproof and can be completely submerged. We suggest, however, that you avoid using it a depths greater than 1 meter. Please ensure that the charging connectors are free of liquid and completely dry before charging
  • Do I need to charge my L’amourose before its first use?
  • Yes. We strongly suggest you fully charge your products before using. This will prolong battery life and ensure optimal performance
  • What is the average life of the battery after a full charge?
  • Battery life varies across models. For VERA, the battery will last approximately 4 hours when used at a medium speed. DENIA and ROSA will run for approximately 3 hours at a medium speed. All batteries have a standby capability of up to 100 days following a full charge. This means the battery will hold a charge for up to 100 days if it is not used.

    WARRANTY

  • 18 MONTH WARRANTY
  • All L'amourose products have successfully passed the most rigorous quality tests. L'amourose guarantees its products for all manufacturing defects for up to 18 months from date of purchase. In the rare instance you discover a defect and notify L'amourose during the warranty period, L'amourose will, at its discretion, replace the product free of charge. This warranty does not cover damage resulting from accidents caused by improper and incorrect use or damage resulting from repairs or dismantling undertaken by a non-authorized retailer, technician, or customer service center. Please keep your original purchase receipt together with your L'amourose product's authenticity card for the duration of the warranty period.
  • All product warranty claims must be returned to L'amourose with shipping paid. L'amourose will not bear the costs of shipping. Please contact customercare@lamourose.com or call customer service to obtain the mailing address nearest you.

PRODUCT REGISTRATION

AUTHENTIC DEALER

TERMS OF USE

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern L’AMOUROSE’s relationship with you in relation to this website. The term ‘L’AMOUROSE’ or ‘us’ or ‘we’ refers to the owner of the website and its parent company, Projoy Technology Co., Ltd. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:
  •  The content of the pages of this website is for your general information and use only. It is subject to change without notice.
     Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  •  Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without L’AMOUROSE’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the directives of the European Union.

PRIVACY POLICY

L’AMOUROSE has created this privacy policy to demonstrate our value of and commitment to the privacy of the users of our website. Please read the following to learn more about our privacy policy, and how we treat financial and personally identifiable information collected from our visitors and users.
What this Privacy Policy Covers This privacy policy covers L'AMOUROSE's treatment of personally identifiable information collected by L'AMOUROSE through a website owned and operated by L'AMOUROSE. This privacy policy does not apply to the practices of companies that L’AMOUROSE does not own or control, or of persons that L’AMOUROSE does not employ or manage, including any third-party content contributors bound by contract and any third-party websites to which L’AMOUROSE’s website links.
Collection and Use of Personal Information Visitors can visit the website of L'AMOUROSE without revealing any personal information. L'AMOUROSE however, needs related personal information of visitors wishing to register a L'AMOUROSE product on the website and gain warranty eligibility.
What We Collect L’AMOUROSE may collect personal and contact information such as name and email address when you register your product on the L’AMOUROSE website. This information is used to respond to your inquiries and provide requested services. This enables L’AMOUROSE to enhance your customer experience. By using the services of L’AMOUROSE and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.
Collection and Use of Non-Personal Information and Cookies L’AMOUROSE automatically receives and records non-personal information on our server logs from your browser including your IP address, cookie information, and the page you requested. L’AMOUROSE may use this information to customize the advertising and content you see and to fulfil your requests for certain products and services. L’AMOUROSE does not link this non-personal data to any personal information collected from you. L’AMOUROSE may allow third party companies to track and analyze usage and statistical information of visitors to our site. This information does not contain personal or personally-identifiable information. Third party cookie usage is subject to third parties’ own privacy policies and L’AMOUROSE accepts no responsibility or liability for this usage.
Information Sharing and Disclosure L’AMOUROSE may disclose your personal information to third parties who work on behalf of L’AMOUROSE to provide products and services requested by you. We will only share personal information for these purposes with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information.

L’AMOUROSE may under certain conditions share your information when we: have your express consent to share it for a specified process; are legally obligated to do so by response to legal process; are obliged to protect the personal safety of users of our website or defend the property of L’AMOUROSE; or find that your actions on our websites violate the L’AMOUROSE Terms of Use or any of our usage guidelines for specific products or services.

Consent If you do not consent to the collection, use, or disclosure of your personal information as outlined in this policy, please do not provide any personal information to L’AMOUROSE. If you have provided personal information to L’AMOUROSE and no longer agree to its use or disclosure as outlined herein, please notify L’AMOUROSE at customercare@lamourose.com.
Security L’AMOUROSE is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. L’AMOUROSE retains your personal details only as long as required to fulfil the purposes identified above or as required by law.
Changes to this Privacy Policy L’AMOUROSE may amend this policy from time to time. Please review this policy periodically. Your continued use of L’AMOUROSE websites after any such amendments signifies your acceptance thereof. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at customercare@lamourose.com. We will promptly correct any information found to be incorrect.
Questions or Suggestions If you have questions or suggestions about this privacy policy or your own personal information, please email us at customercare@lamourose.com.

FURTHER INQUIRIES

For further inquiries about our products and services please contact us by email at customercare@lamourose.com.

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